Woodward, Okla. —
Woodward Regional Hospital officials unveiled the hospital’s new Pillar Board Wednesday afternoon in an open house ceremony. The display board, which fills up a wall in the hospital cafeteria, was already filled with rundowns of accomplishments of the hospital and its staff when the curtain fell.
The accomplishments fell in 5 key areas, which Hospital Administrator/CEO Dave Wallace said were the pillars of the hospital’s success.
"These 5 sections are the pillars of the Woodward hospital; quality, people, service, finance and growth," he said.
Wallace presented the information it contained to an audience of about 50 persons, including hospital employees and hospital board members, as well as other Woodward dignitaries including Mayor Bill Fanning.
THE PILLARS OF QUALITY AND SERVICE
Wallace revealed survey results complied by Healthstream Corp., a company which provides ongoing healthcare learning solutions to the medical field.
The numbers showed that overall patient satisfaction with the hospital stood at 87 percent for 3rd quarter 2010, “a 19 percent improvement over the prior year,” Wallace said.
He said that figure placed the hospital in the top 16 percent of the nation’s hospitals, according to Healthstream.
Employee satisfaction with their workplace came in at 85 percent in the 3rd quarter last year, and Wallace noted that was a 12 percent improvement over the same time period in 2009.
In some service areas, Healthstream’s analysis of the hospital's compliance standards came in at 100 percent in 2010’s 3rd quarter. These service areas were treatment of myocardial infarction (an acute heart attack), surgical procedures, and chest pain and heart failure responses and procedures.
THE PILLARS OF PEOPLE AND GROWTH
Wallace reported the hospital auxiliary, comprised of 35 volunteers, donated 9,098 hours of service in 2010.
The hospital CEO said community programming offered by the hospital to benefit area seniors and women are going strong.
“The Senior Circle has 267 members,” he said. “The Healthy Woman program has 234 members.”
In other news, 3 new providers became associated with the hospital last year. They include Dr. Larry Balzer, Dr. John Sutton, and Advanced Registered Nurse Practitioner LouAnn Martin.
As for additions in 2011, the hospital has a “very exciting candidate in obstetrics/gynecology” possibly waiting in the wings, Wallace said.
“We hope to hear soon whether they can come on board,” he said.
THE PILLAR OF FINANCE
In the financial area, Wallace said the hospital expended $24,476,422 last year, including salaries, benefits for employees, taxes, equipment purchases and local charity contributions.
“We’re proud of what we do for the community,” he said.
He said in 2011, the hospital is looking forward to obtaining a specialized X-ray unit, as well as continuing outlays for surgical equipment.